Refund Policy

1. General Policy

At PayTrinity, we strive to ensure your satisfaction with our services. However, due to the nature of our administrative and filing services, often involving government fees and third-party processing, refunds are subject to specific conditions.

2. Non-Refundable Fees

Government filing fees (e.g., state incorporation fees, IRS fees) are non-refundable once paid to the respective agency. If we have already remitted these fees on your behalf, we cannot refund them.

3. Service Fees

Our service fees are refundable if:

• We have not yet commenced work on your order.
• We made a significant error in your filing that cannot be corrected.

If work has commenced but the filing is not yet complete, a partial refund may be issued at our discretion based on the work performed.

4. Refund Requests

To request a refund, please contact our support team at hello@paytrinity.co with your order details and the reason for the request. We will review your request and notify you of the approval or rejection of your refund within 5-7 business days.

5. Processing of Refunds

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.